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NCB right of withdrawal for woocommerce — Documentation

Electronic right-of-withdrawal function for WooCommerce, aligned with Directive (EU) 2023/2673. Customers submit withdrawal requests; admins manage them.

Description

NCB Right of Withdrawal for WooCommerce adds an electronic withdrawal ("right of withdrawal") function to your WooCommerce store, aligned with the withdrawal-function requirement introduced by Directive (EU) 2023/2673 (Article 11a of the Consumer Rights Directive 2011/83/EU).

Customers declare withdrawal from a purchase through a guided, two-step form, and you review and process each declaration from a dedicated admin screen.

Key features

  • Guided two-step withdrawal form (order lookup, product selection, confirmation).
  • Order drop-down for logged-in customers; guest access via order number + billing email (toggleable).
  • Withdrawal button on the customer's order page (label selectable from presets or a custom value).
  • Unique, traceable request numbers (e.g. WD-2026-000001).
  • Acknowledgement email recording the date and time of receipt.
  • Optional withdrawal-period cut-off.
  • Admin management screen with a six-step status workflow, filtering and search.
  • Optional status-change emails to customers.
  • "Withdrawals" tab in My Account for customers to track requests.
  • Full settings screen and a "Refresh withdrawal page" tool.
  • GDPR: personal-data exporter, eraser and suggested privacy-policy content.
  • Translation-ready, with English, Greek, Italian, German and Spanish included.
  • WooCommerce High-Performance Order Storage (HPOS) compatible.

This is a free, GPL plugin. Requires WooCommerce.

For support, contact support@ncbsoftware.com.

This plugin provides the technical withdrawal mechanism. Whether your overall setup satisfies Directive (EU) 2023/2673 and its national transposition is a legal question — please have your compliance reviewed by a qualified professional.

Installation

  1. Upload the plugin to the /wp-content/plugins/ directory, or install it through the Plugins screen in WordPress.
  2. Activate the plugin through the "Plugins" screen.
  3. Ensure WooCommerce is installed and active.
  4. Configure options under WooCommerce → Withdrawal Settings.

On activation the plugin creates a page containing the [euwmwithdrawalform] shortcode and registers a "Withdrawals" endpoint in My Account.

Frequently Asked Questions

Does this plugin make my shop legally compliant?

It provides the technical withdrawal function, confirmation flow and acknowledgement email. Legal compliance depends on your full setup and should be verified by a professional.

Can guests submit a withdrawal?

Yes, using their order number and billing email — this can be enabled or disabled in the settings.

Which languages are included?

English (base), Greek, Italian, German and Spanish. More can be added with a standard .po/.mo translation.

Where do customers submit a withdrawal?

On the auto-created withdrawal page (which contains the [euwmwithdrawalform] shortcode), from a button on their order, or via the shortcode on any page.

Screenshots

  1. Customer order page with the “Right of Withdrawal” button.
  2. Step 2 – Customer selects the products and quantities to withdraw.
  3. Step 3 – Customer reviews the selected products and confirms the

withdrawal request.

  1. Customer “My Account” page displaying all withdrawal requests and

their current status.

  1. Admin panel listing all withdrawal requests with filtering and

status management.

  1. Plugin settings page for configuring withdrawal rules, eligible

order statuses, notifications and page options.

Changelog

2.0.2

  • Updated Plugin URI to the dedicated product page.
  • Improved WordPress.org metadata compliance.
  • No functional changes.

2.0.1

  • Removed internal DOCUMENTATION.md from the WordPress.org distribution package.
  • No functional changes.

2.0.0

  • Initial WordPress.org Edition.
  • Renamed to "NCB Right of Withdrawal for WooCommerce".
  • Converted into a fully free GPL plugin.
  • Removed Freemius integration.
  • Removed licensing and trial functionality.
  • Full WordPress.org compatibility.

Upgrade Notice

2.0.0

First free WordPress.org release of NCB Right of Withdrawal for WooCommerce.