Effective Date: June 29, 2026
Welcome to NCB Software (“NCB Software”, “we”, “our”, or “us”).
Your privacy is important to us. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, use our software products, download our plugins, or communicate with us.
By accessing or using our website, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.
Company Information
NCB Software
Support: support@ncbsoftware.com
General Inquiries: info@ncbsoftware.com
Scope of this Privacy Policy
This Privacy Policy applies to all visitors, customers, and users of the NCB Software website, including our products, documentation, downloads, support services, newsletters, and other related services.
This Privacy Policy does not apply to third-party websites, products, or services that operate independently from NCB Software.
Information We Collect
Information You Provide
Depending on how you interact with our website or services, we may collect information that you voluntarily provide, including:
- Full name
- Email address
- Company name
- Billing information (processed by third-party payment providers)
- Support requests
- Contact messages
- Any additional information you choose to provide
Information Collected Automatically
When you browse our website, certain technical information may be collected automatically, including:
- IP address
- Browser type and version
- Operating system
- Device type
- Screen resolution
- Language preferences
- Referring website
- Pages visited
- Time spent on pages
- Date and time of your visit
- Country or geographical region
- Anonymous usage statistics
Cookies and Similar Technologies
Our website may use cookies, local storage, session cookies, and similar technologies to improve user experience, maintain website functionality, enhance security, and collect anonymous analytics.
Where required by applicable law, non-essential cookies will only be activated after obtaining your consent.
For more information, please refer to our Cookie Policy.
How We Use Your Information
We use collected information only for legitimate business purposes, including:
- Providing access to our products and services
- Delivering software updates
- Validating software licenses
- Responding to support requests
- Improving our products and website
- Detecting security threats and fraudulent activity
- Monitoring website performance
- Complying with legal obligations
- Enforcing our Terms of Service
- Communicating important service-related information
We do not sell, rent, or trade your personal information.
Payments
NCB Software does not directly collect or store payment card information.
All purchases are securely processed by trusted third-party payment providers, including Freemius and its supported payment partners.
Payment information is handled exclusively under the privacy policies and security standards of those providers.
Software Licensing
Some of our software products may communicate with licensing servers in order to:
- Activate software licenses
- Verify license validity
- Determine update eligibility
- Prevent unauthorized use
- Protect against software piracy
- Improve software security
Only the minimum information necessary to perform these functions is processed.
Analytics
We may use analytics services to better understand how visitors interact with our website.
Analytics information may include anonymous statistics regarding website usage, browser information, operating systems, popular pages, user interactions, and session duration.
Where required by law, analytics services requiring cookies will only operate after obtaining your consent.
Technical Support
If you contact our support team, we may collect information necessary to investigate and resolve your issue, including:
- Email address
- Website URL
- Plugin version
- WordPress version
- PHP version
- Error logs
- Diagnostic information
- Screenshots or files voluntarily submitted by you
This information is used solely for providing technical support and improving our products.
Data Retention
We retain personal information only for as long as necessary to:
- Provide our services
- Fulfill contractual obligations
- Comply with legal requirements
- Resolve disputes
- Protect our legal rights
- Enforce our agreements
When information is no longer required, it is securely deleted or permanently anonymized whenever reasonably possible.
Data Security
NCB Software implements commercially reasonable administrative, technical, and organizational safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction.
While we continuously work to maintain a secure environment, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
Disclosure of Information
We may disclose information only when necessary to:
- Payment processors
- Cloud hosting providers
- Infrastructure providers
- Analytics providers
- Professional advisers
- Government authorities where legally required
- Law enforcement agencies when required by applicable law
We never sell your personal information to third parties.
International Data Transfers
Your information may be processed or stored in countries outside your country of residence.
Whenever international transfers occur, appropriate safeguards will be implemented in accordance with applicable data protection legislation.
Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your personal information
- Restrict certain processing activities
- Object to data processing
- Withdraw previously given consent
- Request data portability
- File a complaint with your local data protection authority
Requests may be submitted by contacting us using the email addresses listed below.
Children’s Privacy
Our products and services are intended for individuals who are at least 16 years of age.
We do not knowingly collect personal information from children.
If we become aware that personal information has been collected from a child, we will promptly remove such information.
Third-Party Services
Our website may contain links to third-party websites or services.
NCB Software is not responsible for the content, security, privacy practices, or policies of third-party websites.
We encourage users to review the privacy policies of any external services they visit.
Legal Compliance
We may disclose personal information when we believe such disclosure is necessary to:
- Comply with applicable laws
- Respond to lawful governmental requests
- Protect our legal rights
- Prevent fraud
- Investigate security incidents
- Enforce contractual obligations
- Protect the safety of our users or the public
Changes to this Privacy Policy
NCB Software reserves the right to update or modify this Privacy Policy at any time without prior notice.
Any changes will become effective immediately upon publication on this page, unless otherwise stated.
Your continued use of our website following the publication of any revised Privacy Policy constitutes your acceptance of those changes.
Contact Us
If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us.
Support
support@ncbsoftware.com
General Inquiries
info@ncbsoftware.com
NCB Software