Refund Policy

Effective Date: June 29, 2026

At NCB Software, we are committed to providing high-quality software products and professional customer support. We understand that there may be situations where a refund request is appropriate. This Refund Policy explains the conditions under which refunds may be granted for purchases of our software products.

By purchasing any product from NCB Software, you acknowledge that you have read, understood, and agreed to this Refund Policy.

General Policy

Our products are digital software products delivered electronically. Due to the nature of digital goods, refunds are not automatically granted once a product has been downloaded, activated, or used.

However, we believe in treating our customers fairly and will review every refund request individually.

Purchases Processed by Freemius

Payments for our products are securely processed through Freemius.

Refund requests submitted through purchases completed via Freemius may also be subject to Freemius’ payment processing procedures and verification requirements.

Where applicable, approved refunds will be issued through the original payment method used for the purchase.

Eligible Refund Requests

A refund request may be considered in circumstances including, but not limited to:

  • You were charged more than once for the same product.
  • You accidentally purchased the same license multiple times.
  • The product cannot be activated due to a verified licensing issue caused by NCB Software.
  • The software contains a reproducible critical defect that prevents its core functionality, and our support team is unable to provide a reasonable solution within an appropriate timeframe.
  • A technical issue caused exclusively by our software makes the product unusable on a supported environment.

Each request is evaluated individually.

Refunds Will Normally Not Be Granted

Refunds will generally not be approved in situations including, but not limited to:

  • You changed your mind after purchase.
  • You no longer need the product.
  • You purchased the wrong product without contacting us first.
  • You did not read the product description or system requirements before purchasing.
  • The software is incompatible with unsupported plugins, themes, hosting environments, or custom code.
  • Your server configuration does not meet the published requirements.
  • You expected functionality that is not advertised or documented.
  • You refuse reasonable troubleshooting assistance from our support team.
  • The issue is caused by third-party software or services.
  • You request a refund after extensively using the software without reporting any issue.

Before Requesting a Refund

Before submitting a refund request, we encourage you to contact our support team.

Many issues can be resolved quickly through:

  • Configuration assistance.
  • Compatibility checks.
  • Software updates.
  • Bug fixes.
  • Installation guidance.
  • Technical troubleshooting.

Our goal is always to resolve the issue before considering a refund.

How to Request a Refund

To request a refund, please contact us at:

support@ncbsoftware.com

Please include:

  • Your order number.
  • The email address used during purchase.
  • The product name.
  • A detailed explanation of the issue.
  • Screenshots or supporting information, if applicable.

Incomplete requests may require additional information before they can be reviewed.

Review Process

Each refund request is reviewed individually by our team.

We reserve the right to:

  • Request additional technical information.
  • Verify the reported issue.
  • Attempt to reproduce the problem.
  • Offer troubleshooting before approving a refund.
  • Decline requests that do not meet the conditions described in this Policy.

Our decision will be communicated after the review has been completed.

Approved Refunds

If your refund request is approved:

  • The refund will be processed through the original payment method whenever possible.
  • Your software license may be suspended or permanently revoked.
  • Access to future updates, downloads, and technical support may be terminated.
  • Continued use of the refunded software is strictly prohibited.

Fraud Prevention

NCB Software reserves the right to refuse refund requests where there is evidence of:

  • Fraudulent activity.
  • Payment disputes made in bad faith.
  • License abuse.
  • Excessive refund requests.
  • Attempts to obtain software without payment.
  • Violations of our Terms of Service or End User License Agreement (EULA).

We also reserve the right to suspend or permanently terminate associated licenses and customer accounts where abuse is identified.

Chargebacks

If a payment chargeback is initiated without first contacting our support team, we reserve the right to:

  • Suspend or terminate all associated software licenses.
  • Revoke access to updates and downloads.
  • Deny future purchases.
  • Take any additional action permitted by applicable law to recover losses resulting from fraudulent or abusive chargebacks.

Consumer Rights

Nothing in this Refund Policy limits or excludes any mandatory consumer rights that cannot legally be waived under the applicable laws of your country or jurisdiction.

Where mandatory consumer protection legislation provides greater rights than those described in this Policy, such legislation shall prevail.

Changes to This Refund Policy

NCB Software reserves the right to modify this Refund Policy at any time.

Any revised version becomes effective immediately upon publication on this page unless otherwise stated.

We encourage customers to review this Policy periodically before making a purchase.

Contact Us

If you have any questions regarding this Refund Policy or wish to submit a refund request, please contact us.

Support
support@ncbsoftware.com

General Inquiries
info@ncbsoftware.com